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Discover timeless furniture, refined home décor, and lifestyle pieces crafted for modern living.
At SAJFUR, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described here.
In this policy, “SAJFUR”, “we”, “us”, and “our” refer to SAJFUR, evolved from Sajid Furniture.
Information you provide to us
- Name, phone number, and email address
- Delivery and billing address
- Order details and custom order requirements
- Messages you send us through WhatsApp, email, Instagram, Facebook, or live chat
- Photos you share with us, for example when reporting a damaged item
Information collected automatically
- Device and browser type, IP address, and approximate location
- Pages visited and time spent on our website
- Cookie and similar technology data (see our Cookie Policy)
Payment information
Card payments are processed by secure third-party payment providers. We do not store your full card details on our systems.
We use your information to:
- Process, deliver, and confirm your orders
- Arrange returns, exchanges, and refunds
- Respond to your questions and provide customer support
- Create custom orders to your requirements
- Send order updates and delivery notifications
- Improve our website, collections, and customer experience
- Share news, new collections, and offers, only where you have chosen to receive them
- Measure the effectiveness of our advertising
- Prevent fraud and meet legal obligations
To run our online store and serve you well, we use trusted third-party tools:
- WooCommerce, which powers our online store, including your cart, orders, and customer account details
- Google Analytics, which helps us understand how visitors use our website, in aggregate form
- Meta Pixel, which helps us measure our advertising and show relevant SAJFUR content on Facebook and Instagram
- Live chat, which allows you to message our team directly through the website; chat conversations may be stored so we can assist you properly
- Payment providers and banks, to process payments and refunds securely
- Courier and delivery partners, to deliver your order
These providers have their own privacy policies, and we encourage you to review them.
We do not sell your personal information. We share it only when necessary, with the service providers listed above, with partners who help us fulfil your order, and with authorities where required by law. These parties are expected to handle your information securely and only for the purpose of providing their service to us.
We use cookies to keep our website working well and to understand how it is used. You can manage your preferences at any time. Please read our Cookie Policy for details.
With your consent, we may send you updates about new collections and offers by email, WhatsApp, or social media. You are always in control:
- You can opt in when placing an order, subscribing, or contacting us
- You can opt out at any time using the unsubscribe link, or by messaging us on WhatsApp or email
Order-related messages, such as confirmations and delivery updates, will still be sent, as they are necessary to complete your purchase.
We take reasonable technical and organisational steps to protect your information from loss, misuse, and unauthorised access. While no online system can be guaranteed to be completely secure, we handle your information with care.
We keep your personal information only for as long as needed to fulfil your order, provide support, meet legal and accounting requirements, and resolve any disputes. After that, it is deleted or anonymised.
You may ask us to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your information, where we are not required to keep it
- Stop sending you marketing messages
- Withdraw your consent to cookies or marketing at any time
To make a request, please contact us using the details below. We may need to verify your identity before responding.
Our website may link to third-party websites and social platforms. We are not responsible for their privacy practices and encourage you to read their policies.
Our website is intended for adults. We do not knowingly collect personal information from children under 18.
We may update this Privacy Policy from time to time, for example if we introduce new services or begin serving customers in new regions. The latest version will always be available on this page, with the date of the last update.