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Discover timeless furniture, refined home décor, and lifestyle pieces crafted for modern living.
At SAJFUR, we want you to feel completely at ease with every purchase. If your order does not meet expectations, this policy explains when and how you can receive your money back.
You may request a refund within 7 days of receiving your order if:
- The item is unused and in its original condition and packaging
- The item arrived damaged
- You received the wrong item
Requests made after 7 days may not be eligible, though you are always welcome to contact us and we will do our best to help.
If your order arrives damaged or is not the item you ordered, please send clear photos of the product and its packaging within 24 hours of delivery, via WhatsApp or email. Once our team has reviewed your photos, we will arrange a replacement or a refund, whichever you prefer.
- Contact us on WhatsApp (+92 310 4132090) or email support@sajfur.com
- Share your order number and the reason for your request
- Include photos if the item is damaged or incorrect
- Our team will review your request and confirm the next steps with you
Where a return is required, please keep the item unused and, wherever possible, in its original packaging. Our team will guide you on how to send it back. Refunds are processed once the returned item has been received and checked.
Refunds are issued to the original method of payment wherever possible:
- Card: refunded to the same card
- Bank Transfer / JazzCash / Easypaisa: refunded to the same account or wallet
- Cash on Delivery: refunded by bank transfer or mobile wallet, to the details you provide
Approved refunds are processed within 3 to 4 working days. Your bank or payment provider may take additional time to show the amount in your account.
- Damaged or wrong items: delivery and return shipping charges are covered by SAJFUR, and delivery charges are refunded in full.
- Returns for any other reason: if you choose to return a product without a specific issue, the return shipping charges are paid by the customer. Original delivery charges are non-refundable in this case.
- Items that have been used, assembled, or altered after delivery
- Items damaged through misuse or normal wear
- Custom-made orders, unless they arrive damaged or incorrect
- Requests made after the 7-day period without prior agreement
If you cancel an order before it is dispatched, or if we cancel it for any reason, any payment made will be refunded in full to your original payment method within 3 to 4 working days.
If you would prefer a different item instead of a refund, we are happy to arrange an exchange within the same 7-day period, subject to availability. Any price difference will be settled before the exchange is confirmed.