Refund and Returns Policy

Last updated: Oct 27, 2026

Our Commitment

At SAJFUR, every piece is made with care, and we want you to feel confident in your choice. This policy explains how returns, exchanges, and refunds work, so you know exactly what to expect.

1. Return Window

You may request a return or exchange within 7 days of receiving your order.

2. Eligible Returns

We accept returns and exchanges for items that are:

• Unused, in their original condition and, where possible, original packaging
• Damaged on arrival
• Incorrect, meaning you received an item different from the one you ordered

3. Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered:

1. Take clear photos of the item and its packaging
2. Send them to us on WhatsApp (+92 310 4132090) or email (support@sajfur.com) within 24 hours of delivery, together with your order number
3. Once reviewed, we will arrange a replacement or refund, whichever you prefer

In these cases, SAJFUR covers the return shipping and refunds the delivery charges in full.

4. Returns for Any Other Reason

If you simply change your mind, you may return an unused item within the 7-day window. In this case:

• The item must be unused, unassembled, and in its original condition
• Return shipping charges are paid by the customer
• Original delivery charges are non-refundable

5. How to Request a Return

1. Contact us on WhatsApp or by email with your order number and the reason for the return
2. Share photos if the item is damaged or incorrect
3. Receive confirmation from our team with the next steps
4. Send the item back as guided by our team, securely packed
5. Inspection and refund: once the item is received and checked, we process your refund

Please do not send items back without contacting us first.

6. Refunds

Timing
Approved refunds are processed within 3 to 4 working days. Your bank or payment provider may take additional time to show the amount in your account.

Method
Refunds are made to the original method of payment wherever possible:

For Cash on Delivery orders, we will ask you for your bank or wallet details.

7. Exchanges

If you would like a different item instead of a refund, we are happy to arrange an exchange within the 7-day window, subject to availability. Any price difference will be settled before the exchange is confirmed. If the replacement item costs less, the difference will be refunded.

8. Custom Orders

Custom orders are made specifically for you and are therefore not eligible for return or refund, except where they arrive damaged or do not match the specifications we confirmed with you.

9. Items Not Eligible for Return

• Items that have been used, assembled, or altered after delivery
• Items damaged through misuse, improper handling, or normal wear
• Custom-made orders, as described above
• Requests made after the 7-day period, unless agreed with us in advance

10. Cancelled Orders

• Before dispatch: you may cancel by contacting us with your order number, and we will refund any payment made in full within 3 to 4 working days.
• After dispatch: the order will be treated as a return once delivered, in line with this policy.
• Cancelled by us: if we cancel an order for any reason, including unavailability, you will receive a full refund.

11. Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us and we will trace it with our delivery partner. If a parcel cannot be located, we will arrange a replacement or a full refund.

12. Contact Us

Our team is here to help with any question about returns or refunds.

Email: support@sajfur.com
WhatsApp / Phone: +92 310 4132090
Support Hours: Monday to Saturday, 10:00 am – 6:00 pm

Address:
Sajid Furniture House
1.5 km Sheikhupura Road, Feroze Wattwan